Privacy Policy

Last Updated: January 1, 2026

1. Introduction

Meerkat AI Labs Pte Ltd (UEN: 202557572R) ("we", "us", or "our") is committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

2. Personal Data We Collect

We may collect the following types of personal data:

• Contact Information: Name, email address, phone number, business address
• Business Information: Company name, job title, industry, business requirements
• Communication Data: Records of correspondence, inquiries, and support requests
• Usage Data: Information about how you use our website and services
• Technical Data: IP address, browser type, device information, cookies
• Transaction Data: Payment information, billing address, purchase history

3. How We Collect Personal Data

We collect personal data through:

• Contact forms and inquiry submissions on our website
• Email and phone communications
• Service agreements and contracts
• WhatsApp communications (when using our services)
• Automated technologies such as cookies and analytics

4. Purpose of Data Collection

We collect and use your personal data for the following purposes:

• Providing and delivering our AI automation services
• Processing payments and managing billing
• Responding to inquiries and providing customer support
• Improving and optimizing our services
• Sending service updates and important notifications
• Complying with legal and regulatory requirements
• Marketing communications (with your consent)

5. Legal Basis for Processing

Under the PDPA, we process your personal data based on:

• Consent: You have given explicit consent for specific purposes
• Contract: Processing is necessary for fulfilling our service agreement
• Legal Obligation: We must comply with Singapore laws and regulations
• Legitimate Interests: For business operations and service improvement

6. Data Disclosure and Sharing

We may share your personal data with:

• Service Providers: Third-party vendors who assist in delivering our services (e.g., WhatsApp Business API, payment processors, cloud hosting providers)
• Business Partners: When necessary to fulfill service requirements
• Legal Authorities: When required by law or to protect our legal rights
• Professional Advisors: Lawyers, accountants, and consultants bound by confidentiality

We do NOT sell your personal data to third parties for marketing purposes.

7. Third-Party Services

Our services integrate with third-party platforms, including:

• WhatsApp Business API: For message delivery and AI agent functionality
• Payment Processors: For secure payment processing
• Cloud Service Providers: For data storage and hosting
• Analytics Tools: For website performance and user experience

These third parties have their own privacy policies, and we recommend reviewing them.

8. Data Retention

We retain your personal data for as long as:

• Your account is active or services are being provided
• Required to fulfill the purposes outlined in this policy
• Necessary to comply with legal, accounting, or reporting requirements
• Required to resolve disputes and enforce our agreements

After this period, personal data will be securely deleted or anonymized.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Secure server infrastructure and access controls
• Regular security assessments and updates
• Staff training on data protection practices
• Secure payment processing through PCI DSS compliant providers

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. Your Rights Under PDPA

Under Singapore's Personal Data Protection Act, you have the right to:

• Access: Request a copy of your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Withdrawal of Consent: Withdraw consent for data processing (subject to legal and contractual restrictions)
• Data Portability: Request transfer of your data to another service provider
• Objection: Object to direct marketing communications

To exercise these rights, please contact us at enquiry@meerkatailabs.com

11. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance website functionality and user experience
• Analyze website traffic and usage patterns
• Remember your preferences and settings

You can control cookie settings through your browser preferences.

12. International Data Transfers

Your personal data may be transferred to and processed in countries outside Singapore. We ensure appropriate safeguards are in place to protect your data in accordance with PDPA requirements.

13. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

15. Data Protection Officer

For questions about this Privacy Policy or to exercise your rights under the PDPA, please contact:

Data Protection Officer
Meerkat AI Labs Pte Ltd
UEN: 202557572R
133 New Bridge Road, #08-01, Chinatown Point
Singapore 059413
Email: enquiry@meerkatailabs.com
Phone: +65 9889 6318

16. Complaints

If you believe we have not complied with the PDPA, you may file a complaint with:

• Our Data Protection Officer (contact details above)
• The Personal Data Protection Commission (PDPC) Singapore at www.pdpc.gov.sg

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